Refund policy

CNS Customs Return & Refund Policy

Thank you for shopping with CNS Customs! We take pride in creating our own unique 3D-printed designs and want you to be happy with your purchase.

Returns & Exchanges

We accept return requests within 14 days of delivery for eligible, non-customized items. Items must be unused, undamaged, and returned in their original condition.

Custom and personalized orders are final sale unless they arrive damaged, defective, or incorrect.

Customers are responsible for return shipping costs for returns based on personal preference or a change of mind.

Please contact us before sending an item back. Returns sent without prior approval may not be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging.

We will review the issue and work with you to arrange a replacement, repair, or refund as appropriate, at no additional cost to you.

Refunds

Once we receive and inspect your approved return, we will notify you of the refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

3D-Printed Product Care

Our products are made using 3D-printing technology. Minor layer lines and slight variations in surface texture are normal characteristics of the manufacturing process.

PLA products should be kept away from excessive heat, prolonged direct sunlight, and high-temperature environments, as heat may cause warping or deformation.

Damage caused by improper handling, accidental damage, or exposure to excessive heat after delivery is not covered by our return policy.

Contact Us

If you have any questions or concerns about your order, please contact CNS Customs through our Shopify store’s contact page.

We appreciate your support of CNS Customs!